Information Directory for Travelers to Egypt
   Important please read in full as it will answer many of your questions as we regularly add and update as new circumstances come to light.

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Egypt is a country of contrasts, old and new blending together, this can be seen everywhere on a daily basis. Truly a country rich in History and culture.

The people are wonderfully warm and hospitable, crime and drug abuse is rare, and alcohol is usually only found in Western Hotels and Restaurants. It is important to go with an open mind to the lifestyle and culture, don’t expect the same standards as you have in the West and be flexible and open to new experiences and it will be memorable and rewarding.

Remember the reason you are traveling there is to witness ancient history and see a country that is different from your own. To help you better understand what to expect and to ensure you get the most out of your trip we are providing this information as a guideline to assist you in your journey. We cannot hope to cover every circumstance but we try to cover as much as possible to make your trip a rewarding experience.

We offer a wide variety of tours most of which can be adapted to your dates and preferences – these can be accessed through our websites as follows: 

EGYPT TOURS:
Custom Group and Private tours are also available on request.
http://www.egypttoursandtravel.com
http://www.americatoegypt.com
http://www.sharmelsheik.com
http://www.nile-cruises.com

Company info can be found at http://www.a-ztravel.com/about.htm
Testimonials can be found at http://www.egypttoursandtravel.com/testimonials.htm

CATEGORIES COVERED;

TRAVELERS ADVICE   -   HEALTH   -   WEATHER   -   TRANSPORTATION   -   COMFORT ITEMS

CULTURE   -   COMMUNICATIONS   -   REFUNDS   -   ABU SIMBUL    - TIPS FOR TRAVELERS

TRAVELERS ADVICE:

Negotiating Prices:
It should be noted that it is most cost effective to book with a Tour Operator or Travel Agency with Egyptian contacts than it is to try to book independently. This is whether you book with us or not. It can become a real hassle to try to negotiate prices independently in Egypt.

Unfortunately as a third world country money is in short supply and there is a huge unemployment problem, when the opportunity to make money arises the locals will try to make as much as they can. Negotiating prices on items and services can be a daunting experience, and you can get overcharged if you are not careful. This is particularly common with Taxis, Camel Rides and other optional services like diving etc. We highly recommend booking any options you know you want in advance as part of your package – this will save you both money and headaches. If you do make any independent bookings on your own with Hotels etc. please ensure you have written confirmations, and for items such as Diving, go directly to the Dive shop where prices are posted rather than book through the Hotel or local agent who will be looking to add a commission.

We cannot be responsible for any items or local services you purchase so as with anywhere it is buyer beware and the quality and the final price you pay is your decision.

Guides:
All guides in Egypt are required to be licensed and have taken several years of training etc. to be able to obtain a license. Most of the Guides and Agents are Free Lance and work on contract to several companies. Their license may just be for Cairo or the area they live in or they may have a license to operate in the whole of Egypt, this varies from guide to guide. So you may not have the same guide throughout your trip. Guides are not necessary in the resort areas of Hurghada and Sharm, and we usually only provide agent service availability at these destinations.

Although guides will readily negotiate rates on your behalf, we cannot be in the field with the guides and agents at all times and some may try to take you to stores that they make commissions on any purchases you make. If you feel this is the case please be firm with the guide. If you have problems in this area please contact the Cairo office directly yourself.  You will find in most cases the guides will become close friends, but there is always the exception and we cannot be aware of what is going on in the field unless it is brought to our attention.

What to wear:
The culture is conservative in its dress. If you wish to respect the culture we recommend that you stay away from sleeveless tops, halter tops, short shorts and any see-through clothing. Conservative clothing is the preferred particularly in Cairo/Luxor/Aswan – the Red Sea resort destinations are fairly open to any kind of attire.

It should be noted that many young men go to work in the Red Sea Resorts with the hopes of meeting young ladies who will assist them in getting out of Egypt through marriage. So ladies please be cautious, and please note that you will get unwanted attentions if you draw attention to yourself through skimpy clothing.

No head coverings are required for the Churches or Mosques but you will be given a cloak or wrap to wear if you are showing your legs or arms.

Visa requirements:
To save time and speed your way through customs and baggage and out to our waiting transfer agent we have implemented a Visa service with a secure agency at the airport. We can arrange for them to meet you with a sign prior to customs, obtain your Visa, speed up your customs process and baggage handling and out to our waiting transfer agent.

This service costs $25 US per person and includes the Visa. Most western countries can obtain Visas on arrival, for those countries that need them in advance we will advise you accordingly.

If you are transiting to another country as part of your Journey, i.e Jordan, then you will need another Visa to re-enter. The only way around this is to obtain a multi entry Visa on your first arrival and you must make the agent aware of this before he takes your passport to stamp it.

If you wish to purchase your own Visa you can do this by going to the bank on arrival and obtaining the stamps or you may apply to your nearest embassy before leaving your home country. Doing it from your home country is very time consuming and requires an application/photos etc, which costs considerably more than the one on arrival.  If you purchase your own Visa you will need to find your own way through customs and baggage and out into the Arrivals hall.

As this is a busy airport, with many staff not speaking English we highly recommend using the speedy Visa service unless you are from a Country that needs to have one in advance.

HEALTH & MEDICAL INSURANCE:

Medical Conditions:
Please note it is essential that you notify us on booking of any medical conditions that could affect you during the trip i.e Diabetes where you require regular meals.  This is important to ensure your comfort as some of the journeys have long drives with few facilities for meals enroute.

Water:
Although the water is treated, it does contain chemicals that your body will not be used to and these chemicals won't disappear with boiling. So please be cautious with all drinks and food that may contain water, i.e. Coffee, Tea, Ice, Soup, Juices etc. Bottled water is available everywhere.  If you wish you can also purchase a filter water bottle to take with you from most Department Stores. 

This is not necessary as bottled water is very inexpensive and readily available. The water is fine for bathing and washing, just not for drinking.

Drinks:
Please note drinks are NOT included with any meals in Egypt, this includes Water and Soft Drinks. Coffee or Tea are served with Breakfast but all other drinks must be paid for. It is important to check the prices of drinks before you order, especially any alcoholic drinks which can work out expensive.

Food:
Rice, Pasta, Beans, Salads, Fresh Fruit and Veggies, Chicken, Fish, Lamb, Pickled Veggies, Pita Bread and the local dips are just some of the regular foods served. The Cruise Ships and large Hotels serve a wide variety of European and North American style foods as well, and there are numerous choices of restaurants particularly in Cairo.

Vegetarians can readily be accommodated as most of the meals are buffet style, and have a wide variety of salads, vegetables, fruits, pastas and rice.  Although there are no vegetarian restaurants as such most restaurants will try to accommodate your requests.

Take the usual precautions with meat and fish ensuring it is well cooked and heated, and remove peel from any vegetables or fruits.

If you should run into stomach problems the local pharmacies carry products that we have found work extremely well and are superior to anything I was able to purchase in North America. Notably because they are familiar with what causes the problem and therefore can accommodate it better. I find Streptoquin to be the fastest and most effective, however discuss your particular needs with a doctor or pharmacist.  

No immunizations or special Health precautions are required for Egypt but it does not hurt to get the latest information from your local travel clinic. If you really want to be careful Hepatitus A & B shots are always good to have.

Lunches tend to be full meals like dinners and meal prices range from $8 US to $30 US depending on the restaurants chosen. Unless a meal package is purchased Hotel meals tend to be more expensive than local restaurants. We use local restaurants for included meals and any requests to have meals at your Hotel instead will result in additional costs.

Medical Emergencies:
It is important to ensure you have the appropriate medical insurance, and evacuation insurance in case of med-evac. If you should have a medical emergency our agent will do their best to assist to direct you to the appropriate service required, pharmacy, doctor or hospital etc.  If our agent is not around the Hotel staff will usually know how to assist you to get the service. Please carry your insurance details with you in case you need to contact them directly.

Please note - It is essential that you keep the original receipts for any medications or services if you are to claim them through your medical insurance on your return. Many times the Insurance insists on originals. You are responsible for ensuring you have whatever information or documentation you require for claiming on your insurance. Our agent will assist where possible, however, it is not possible for us to obtain receipts etc for you after your departure from Egypt. If it is necessary for our agents to run around obtaining information or medication for you etc. we do have to charge for their services.

Please note as per our Tour Conditions there are no refunds for unused services or meals you are not able to take for medical reasons etc. We highly recommend that Travel/Medical Insurance be purchased prior to your departure.

Cancellation/Dental/Baggage/Medical Insurance:
We advise that you take out cancellation insurance to cover the tour non-refundable costs should you have to cancel for medical or other qualifying reasons, or if your flight is delayed or luggage lost. Of course it is always advisable to carry medical insurance in another country, evacuation etc., as general medical expenses can run extremely high. 

There are several options but we are able to offer you reasonably priced international policies for all nationalities. Please check out full insurance information at http://www.a-ztravel.com/insurance.htm

You of course implement your own option, however we cannot emphasize enough the importance of having medical coverage.

WEATHER:

Go prepared:
Imodium, Sunglasses, Sunscreen, Repellent, a Hat, and Antihistaminic if you are susceptible to any allergies. If carrying any prescription medication, please make sure to carry it in your hand-luggage.

Average Temperatures: 

 Month           Celsius          Fahrenheit
January                18                       65 
 February               21                      69
 March                  24                       75
 April                      34                       93
 May                      33                       91 
 June                     35                       95
 July                      37                       98
 August                  35                       95
 September          32                       90 
 October                30                       86
 November           26                       78
 December            20                       68 

TRANSPORTATION :

Flights:
Egyptair is the main supplier of local flights within Egypt. Egyptair is government owned and the planes are jets. There are some other charter companies, we do not use these services.

It should be noted that flights within Egypt require at least a one hour check in, are often delayed or arrive early, and can be changed without notice. We work within these constraints to supply you with the best service possible.

Many of the internal flights are in the early hours of the morning, particularly to Luxor and Aswan from Cairo and between Aswan and Abu Simbul. This could make for a short nights sleep so please be aware of this.

Ferries:
There are several ferries the main ones being between Sharm and Hurghada and Nuweiba and Aqaba in Jordan.

The Sharm/Hurghada ferry (or reverse) does not run daily and can be cancelled or delayed depending on weather and load conditions – this can cause extra time in one town or the other. The only other way between these two cities is by road, approx 13 hours of driving.

There are two ferries between Nuweiba/Aqaba (or reverse) a fast Catamaran and the slower local ferry. Again times are frequently changed and ferries cancelled if weather conditions are bad.

We have to allow for these circumstances that may need itinerary changes.

Rental Cars:
Although rental cars are available we would not advise renting a car, traffic is congested, and the rules of the road are very different, with drivers waving hand signals and honking horns to communicate. Parking is very difficult and sometimes impossible particularly in the cities. Far better to rent a vehicle with a driver, then come and go as you please. Due to safety concerns we will not arrange car rentals without local drivers. 

Taxis:
Most are basic and few utilize the meter system. Make sure they know were you want to go, and negotiate a price before departure. The prices will be reasonable, but if you have agreed a price, pay the driver and walk away on arrival as he is likely to ask for more.

Street Vans:
Utilized extensively by the locals approx 50 piastas per trip, a different experience.

Buses:
Street buses are basic, but a cheap means of getting around for locals. Buses between cities are of a higher standard, and have washrooms and a waitress service onboard for longer trips.  They also have water buses for crossing the Nile, although basic they can save a lot of time.

Trains:
On day trains it is well worth paying the extra for First Class, still very reasonably priced. The seats are comfortable, reclining, almost like flying first class on a plane but not quite as clean. There is a trolley wait service for snacks, sandwiches and drinks. The washrooms are either end of the cabins but have a lot to be desired for cleanliness.

The night sleeper trains are quite comfortable. Beds are one up and one down twin bunk beds. Adjoining carriages are available for families. A basic dinner and breakfast are served directly to the cabin as part of the price. Drinks with the meals are not included other than coffee with breakfast. There is a washbasin in each cabin, toilets are at the end of each carriage. Luggage is stored overhead in your cabin. Again washrooms are not as clean as we would like so please be prepared.

Expect to tip the cabin attendant, and anyone carrying your luggage as the guide will not be with you to take care of these. Always a good idea to have 1LE bills on hand for small tips.  If traveling without a guide ensure you ask the agent putting you on the train to advise the cabin attendant to tell you when to get off.

Private Cars and Vans with Drivers:
Probably the best way to travel around, these are based on daily rates, but the driver will wait or return for you while you visit museums etc. Make sure you deal with a reputable company, and consider using a guide otherwise at each site you visit the site guides (local unlicensed guides or vendors) will walk along with you. Even if you have told them you don't want their services they are very persistent and continue to point things out or try to have you take their photos and then expect you to pay them a gratuity afterwards for their services.

Metro:
In Cairo: Efficient, well organized, and runs to a strict timetable, well worth using if the train goes to areas where you want to travel.

Nile Water Buses:
Fast and cheap for crossing the Nile or going to the areas closer to the river either West or East banks, like Cairo University, Zoo, Ramses Hilton Hotel, Downtown and Egyptian Museum.

GEOGRAPHY & MAPS:

Egypt has a unique location in the middle of the world, centered between the East and West occupying the North East corner of Africa. Here the Suez Canal connects Asia with Europe and onto America. 

In Egypt air (Egyptair) is the best way to transfer between cities (Cairo to Luxor/Sharm El Sheik/Hurghada/Aswan - one way flight average $180-$200 US Approx) average flight time approx. one hour. 

The other alternatives between Cairo and Luxor/Aswan is the overnight Sleeper Train. They also offer flight style reclining seats either for overnight or by first class day train in addition to the 2 berth overnight sleeper cabins. The train is more economical than flying. Please note the train arrives in Luxor around 6am and around 9am in Aswan. Making for a short night’s sleep so please be prepared.

Other options to Hurghada and Sharm El Sheik where there is no train service is a drive of 5 or 6 hours by Deluxe A/C Van/Car/Bus. 

Please check the map and distances between cities
Link to Map http://www.egypttoursandtravel.com/egyptmap.htm

Cairo - Aswan:14 hours by train - one hour flight.
Cairo - Luxor:11 hours train - 45 Minutes flight.
Cairo - Hurghada 6 hours drive (no train available) - 45 minutes flight.
Cairo - Sharm:7 hours drive (no train available) - 50 minutes flight.
Cairo - Alexandria – 3 - 3 1/2 hours drive
Cairo - Suez Canal – 2 - 3 hours drive.
Cairo - St. Catherine - 6 hours drive.
Cairo - Fayoum - 90 minutes drive.
Luxor - Aswan - 4 hours drive or train.
Aswan – Abu Simbel - 30 minutes flight or 3 hours drive.
Luxor - Abydos - 2 hours drive.
Luxor - Hurghada – 3-4 hours drive.
Sharm – St. Catherine – 3 hours drive
Sharm – Nuweiba – 3 hours drive
Sharm – Dahab – 1-2 hours drive

COMFORT ITEMS:

Please note security regulations require that prescription drugs should be carried in your hand luggage and not packed in your main suitcase. We highly recommend packing valuables in your hand luggage they should not be packed in check in baggage.

Electricity – the power is 220 and either 2 point round or 2 point straight pins. Some have 3 prongs.

Travel Hairdryer - some Hotels have them but they are attached to the walls and usually only have one speed. There are small travel dryers that you can purchase that take up hardly any space in your luggage. 

Travel Iron - If you wish to iron your own clothes then you do need to take a travel iron. Laundry, including ironing services are readily available at reasonable prices, however they do not usually have irons to loan out. Dry cleaning services are available in some places, but laundry service is more popular. Please be sure to allow enough time to get your clothes returned. Dry cleaning is not available on Nile Cruises.

Travel Kettle - Great if you like to have a coffee or tea before retiring. We found this item to be a blessing on numerous occasions, and I carried some oatmeal packets and noodle soups as well.

Water Bottle Carrier - You'll find this a useful item as you will find yourselves carrying water with you everywhere you go.

Travel Water Filter – There are various types but obviously the smaller the better. Bottled water is readily available everywhere at reasonable prices.

Small Fold Up Bag or Back Pack – We always recommend taking a small fold up bag in your luggage, this is ideal for those one night occasions like the Sleeper train or St.Catherine’s when you really don’t need your large suitcase. Also handy for taking home those extra goodies you hadn’t allowed for in your luggage.

CULTURE:

Alcohol:
Egyptians as a 95% Moslem nation in general do not drink, and for them there are severe restrictions on the purchase of alcohol. Most Restaurants and tourist spots do serve alcoholic drinks, and if you have purchased duty free, you may drink it in your room. However, alcohol is not readily available to purchase by the bottle, and Alcoholic drinks can be expensive, so please check the price first when ordering.

Washrooms: 
We advise carrying tissues with you at all times, as Egyptian public washrooms do not provide tissue in the toilet. There will likely be an attendant who will supply a small piece of tissue for a fee, however to be on the safe side much better to carry some with you. The toilets utilize a water tap for cleaning, usually at the back of the toilet.  Take care if you choose to use it as they spray up not down. Carry 1 LE notes to tip the washroom attendants – this applies to men and women’s washrooms.

Banking Services:
Egypt is a cash community. ATM Machines, currency exchange or using credit cards, are available at the larger establishments, but still not readily available throughout Egypt. Travelers Checks are not welcome anywhere, and if you do get someone to change them the fees will be high.  The US Dollar and the Euro are the currencies preferred and can be used almost anywhere. Credit cards are limited to major Hotels, upscale Stores and Restaurants.

It is advisable not to change money at the Airport as the exchange rate and service charges may not be competitive with the banks. Carry some small US Dollars or Euro bills as they are accepted everywhere. Please note you will see a notice in Hotels that says they will only accept payment from foreigners in US or Euros, this is government controlled as their own currency has little value.

Currency Exchange:
If you require information of local currency exchange please ask your booking agent prior to departure for further information, they will advise you of the options.

IMPORTANT:
Government Monetary Regulations: Egyptian Government Policy requires that Hotels and Tour Operators/Suppliers are paid in hard currency such as US dollars and Euros or with Foreign Credit Cards. Hence the reason we have to charge for our services in these currencies. We cannot pay our Egypt suppliers with Credit Cards so we do have to change any monies you pay with your Credit Card into hard currency and wire it to Egypt – hence the 3.5% admin fee to cover our costs.

You will need to pay any Hotel incidentals in US or Euros or with a credit card if accepted by the Hotel. By law they cannot accept Egyptian pounds for these bills. When using your credit card in Egypt the shops do not charge an admin fee. Local Restaurants and the gift shops, markets etc. with accept Egyptian pounds or US or Euros.

HOTEL STANDARDS:
The star rating program in Egypt cannot be compared to Western Standards – this is 3^rd world country with a different culture and different standards of living. Western Hotels are inspected regularly, but in Egypt they may be issued a star rating on opening new and 20 years later still have the same rating although no upgrades may have been done during that period. 

Therefore a new 4 star could be a better standard than an old 5 star. Some 5 star Hotels have totally unacceptable standards. As a result this often causes confusion among our clients trying to determine the level of Hotel they require.

In an attempt to overcome this confusion we have re-named the categories of Hotels to better explain the standards based on quality and service and not necessarily based on the actual star the property carries.

These categories are: ECONOMY – DELUXE – LUXURY

We do not use the low end Hotels below 3 star as these are often run down and dirty. We attempt to utilize Hotels that are clean and of a good standard, both in quality and service. However, as with any country in the world, the levels of amenities, standards of furnishing, services etc. vary in comparison to the price paid. The higher the price the better the standard of the Hotel.

If you have problems with your Hotel or services work with the Hotel Management and Guide to resolve the problem or change your room, if this is still not satisfactory please contact the Egypt Office directly. Please note as Hotels are prepaid we cannot rectify Hotel problems once you return home so it is important any Hotel problems are resolved whilst in Egypt as the Hotels will not reimburse once you have left.

As tour operators we have negotiated rates with a variety of hotels. These change regularly depending on their availability. The tour prices are based on availability of the Hotels we have negotiated rates with. Please note none of the Hotels will honor your Points system as the rooms are booked with us at Tour Operator rates not at Retail rates.

The Hotels allocate a certain amount of rooms for Tour Operators, once these rooms are sold out at Tour Operator rates they may still have availability at higher rates. Our tour prices are based on our negotiated rates. If you request a specific Hotel and we are not able to obtain availability at the Tour Operator rate then to accommodate that request would mean charging you a higher price, or alternatively placing you in a different Hotel within the same category that we do have negotiated rates and availability with. 

HOTEL CATEGORIES:
ECONOMY - basic tourist class hotels with no frills, private bathroom, mainly Egyptian family owned – some have restaurants and pools, but generally they are more of a place to sleep and shower. Hotels in this category in Cairo are not as good as those in Luxor/Aswan/Sharm and Hurghada.

DELUXE - Major Chain hotels in Cairo i.e. Hilton, Meridien, Sheraton mainly out in the Giza, Pyramids area, there are one or two downtown on the Nile but these are regularly full, charge more and most are currently upgrading to the Luxury category and renaming. i.e Royal Meridien, now upgraded and renamed Grand Hyatt. 

These hotels generally have pools and gym facilities, and a variety of restaurants/bars and entertainment.

In Hurghada and Sharm these are major resorts like the Hilton and Marriott overlooking the water with private beaches and lots of facilities and large swimming pools.

LUXURY - These are Egypt’s best Hotels and these Hotels tend not to do independent negotiated rates for Tour Operators. i.e Mena House, Four Seasons, Grand Hyatt, Old Winter Palace, Old Cataract, Ritz Carlton etc.  

Like top-of-the-line Hotels anywhere in the world these Hotels charge high rates as they would in any International city. If these are requested the price of the tour will be based on the going rate at the time of booking. 

These Hotels have all the services and facilities generally expected of a Luxury Hotel anywhere in the world, and in some cases even more.   

PYRAMID VIEW - NILE VIEW – EXECUTIVE ROOMS:
Some of the Hotels have Pyramid View or Nile View Rooms or an Executive Floor. If requested and available there will be additional charges for these rooms.

CRUISES:
All the Cruises have basically the same itinerary and sightseeing and only sail for one night and one day, the rest of the time, they are dockside for sightseeing. They all sell a minimum of 3 night packages. The ships are basically floating Hotels, and when docked can be as many as 6 out necessitating you walking through several other ships to get to yours.

The ships are all small 100-200 pax, all have outside cabins and private bathrooms and most of the same facilities and entertainment programs. Your choice really boils down to the standard of the furnishings, service and facilities, the higher the price the better the standard.

The itinerary includes a Galabia Party (local long gown) so you may like to purchase one, rent one from the ship shop or bring one from home with you.

It is important to note that there are over 400 ships, the lock at Esna controls the time schedules as only two ships at a time can traverse the lock.  Several of the ships are owned by tour operators for the sole purpose of using them for their own groups. It is often very difficult to obtain space on these ships as priority is given to their own clients. The times of ship departures vary according to the lock availability and in some rare circumstances may necessitate a change in your local sightseeing itinerary.

We often have requests for ships with balconies, there are only one or two ships with balconies these are tour operator owned and priority is given to their own clients. Some ships have large windows with a rail, that you can open inwards, however these are not balconies. 

Important: It should be noted that if you have these windows or balconies there is no advantage until you are actually sailing and as the sailing is one night and one day, basically these would only be good for the one day of sailing. The rest of the time dockside your balcony or window is likely to be overlooking another cabin on the ship tied up alongside yours.

ECONOMY - Basic tourist class Cruises never less than 4 stars – all outside cabins with private bathrooms. Mainly Buffet style meals, entertainment, pool etc, but not of the same high standard as the Deluxe or Luxury.

DELUXE -  More upscale rooms/facilities and food service than the Economy.  

LUXURY - These are Egypt’s best Cruise ships and we have to request these on a case by case basis and prices will depend on the going rate and availability at the time of booking. i.e Oberei Cruises

REQUESTS FOR SPECIFIC HOTEL OR CRUISES BY NAME:
Please note it is impossible to guarantee a client a specific Hotel or Cruise until the booking is actually booked and paid with the Hotel/Cruise and we have received confirmation in writing from the Supplier. We can only do this once payment is made in full.

BEDS: Most double rooms in Egypt have twin beds, some have a double or queen and very few have a king. It is not usual to have two doubles or two queens in one room. Please request on check in with your guide if you have a particular preference and they will try to accommodate if they have the type requested available. 

NON-SMOKING ROOMS:
It is important to double check this on check in along with any other specific requests as although we submit your requests in advance the request may not have been passed onto the front desk staff. Smoking is still prevalent in many countries and most Hotels still have more smoking rooms than non-smoking.

TRAVEL BETWEEN CITIES & SIGHTSEEING:
Please note that some of the drives between cities are quite lengthy. i.e Cairo to Sharm and Cairo - St. Catherine's.approx 6-7 hours. In addition some of the sightseeing daytrips are also quite lengthy i.e. Luxur to Dendara or Abydos. These are desert areas so do not always have full facilities for meals etc. There are washroom stops. We do advise that on these journeys you take snacks and water with you so you won't go hungry, especially if you have a need to eat regualry due to a medical condition. It is important  to note that we cannot be responsible if you get hungry and there are no facilities to accommodate you.

TIPPING - BAKSHEESH - GRATUITIES:
In Egypt tipping (or Baksheesh) is a general practice everywhere (even among the Egyptians themselves), and ensures extra services at monuments, museums etc. It can be a hassle and become irritating, but it is part of the lifestyle in Egypt. It's best if you don't require the services to refuse politely but firmly. 

If you have a guide with you, check with them beforehand where tipping is expected. The Guide normally takes care of any baksheesh at the sites, and for included meals etc. However, you should carry 1LE notes for occasional tipping for bellboys, housekeeping, washrooms, when purchasing drinks and other incidental services.

It is customary to tip Guide and Drivers at the end of the time with them approx. $3-$4 US per day per person for the driver and $5 US per day per person for the guide - approx $2 per person per day for cabin attendants and waiters on the Cruise Ships. The best way is to use an envelope, and put in the tip with a little note if appropriate and hand it to them in person at the end of their service.

Note: The above are suggestions on tipping as we are regularly requested for guidelines. It should be noted that tipping is customary and expected in Egypt, it can be very irritating and persistent hints and requests can make it very uncomfortable. We have no control over this as we cannot be out in the field monitoring everyone’s behavior. Tipping is at your discretion and it is entirely up to you how much you tip and whether to tip or not, we do advise you to keep some small notes available and to not be pressured into tipping where you do not think it is appropriate.  

If you try to see this in perspective it might make it easier to understand – this is poor country and wages are low, these people have families to feed and they see tourists as a source of extra monies, some are over aggressive but in general the tips given are really appreciated. If you have any particular person being over persistent with tipping please contact the Egypt office directly if the person is associated with the Company, or threaten to report them to the Tourist Police if they are not.

If you want to take something to hand out to the kids Pens or Candy are very popular. If someone asks you for the loan of a pen don't expect to get it back. So don't lend any good pens. Remember if you give out pens or candy to one child there will be 10 others come out of nowhere within seconds looking to get one from you.

BAGGAGE HANDLING:
Our baggage handling service during any tour allows for one medium to large suitcase 50lbs max per person as per airline guidelines and one hand bag - this service covers the tipping for luggage from the Van/Car to the Hotel Lobby and Hotel Lobby to the Van/Car.

As the vehicles we use are Vans or Cars additional suitcases will be carried on a space available basis and when traveling to upper Egypt can be stored with the Concierge at your Hotel in Cairo until your return. Additional gratuities will be expected by the baggage handlers for additional suitcases and these should be paid directly to the handler.

If you wish to have your luggage transferred to your room from the Hotel Lobby you should tip the bellman as appropriate. 

DRUGS:
Drugs are strictly prohibited and the consequences for use can be very severe. Don’t even consider it.

CRIME:
Crime is low, rape rare, Aids is almost non existent, arguments may flare up over a traffic violation, but are usually over quite quickly. Arguments can flare up over pricing between agents and suppliers, and settle down just as quickly once the pricing is resolved. Family feuds are quite common. It is safe to walk the streets at any time of day, like all cities you should be cautious and attentive to your whereabouts.

SMOKING:
Smoking is quite prevalent, although it is banned in all food restaurants. If you are a smoker yourself you might want to try smoking the water pipe (Sheesha) in one of the many street cafes. Smoking is banned in all our vehicles for the comfort of all passengers. If a driver/agent or guides smokes in the vehicle at any time please notify the office in Cairo immediately.

Non-smoking Hotel rooms can be requested but should be requested again when the agent or guide checks you into the Hotel. Non-smoking rooms are not as prevalent as they are in the West.

CUSTOMS:
The population is made up of 95% Moslems and 5% Coptic Christians (similar to Greek Orthodox). The main day of worship is Fridays, which is their weekend holiday. Government offices, Institutions, and Banks close Fridays and Saturdays.

The food is varied, chicken and lamb and beef are popular, as is rice, pasta, beans and Pita bread, salads and fruit. Tea (Shai) is the main drink of the Egyptians, and is served frequently with mint.  Vegetarians should have no problem as many of the meals are buffet style and serve numerous salad and vegetable dishes, along with rice and pastas.

Egyptians keep themselves and their homes very clean. Litter is a problem, particularly in the poorer areas where solid waste disposal is lacking.

It is common to see men or women holding hands, linking arms, and embracing with others of the same sex. This is their culture and there are no sexual overtures to it. Men and women do not show affection to each other in public.  It is acceptable to hold, or link arms with your partner/boyfriend/girlfriend in public, but kissing and hugging in public is frowned upon, is offensive to them and is not appropriate.

NOISE:
The noise level in parts of the Cities is quite high, and Cairo in particular is a 24 hour city when most stores and activities go on around the clock non-stop. If you have a sensitivity to noise we do advise taking a set of ear-plugs so you can get a good nights sleep especially for the sleeper train or if staying in the Economy hotels that tend to be closer to the road.

SHOPPING:
Don't expect to see Supermarkets and Department stores. They are a couple of Malls with boutique style stores, but the majority of stores in Egypt are still the small to medium shop-front stores. Street Markets, food carts and small stores are everywhere, and the normal way of shopping in Egypt.

UNIQUE SHOPPING ITEMS:
Gold & Silver Cartouche's with your name in Hieroglyphics.
Papyrus Pictures - again you can have your name put on.
T-Shirts in Egyptian Cotton with Egyptian Logos or names in Hieroglyphics.
Handmade Carpets and wall-hangings.
Egyptian Cotton items.
Alabaster Carvings.
Unique Perfume Essences
Metal engraved Plates
Galabias – long gowns

Important note: As with any purchase it is buyer beware, please check your purchases if they are being packed before you leave the store as we cannot take responsibility for any discrepancies once you depart the store.

The Guide will readily advise you if you have any questions or concerns, however the final price and quality of any articles you purchase are your own responsibility.

COMMUNICATIONS:

TELEPHONE - CELL-PHONES - INTERNET:
The Telephone system in Egypt is overloaded and antiquated. Deluxe/Luxury Hotels will have direct line dialing and international service. Check the rates before calling, and use the International Operator for your home country if possible as this will save you money. Calling cards are available to purchase everywhere. Some hotels have data ports and even their own Internet Cafes. Some you can hook up your laptop directly to the phone and the local ISP service is free, but you pay for the phone calls.  

CALLING CARDS :
Most International Calling cards can be used – check on how to use on your card or with your company before leaving home and check if Egypt is available for calling out. Some street phones will also take Credit Cards or the local calling cards.  Local and international calling cards are available everywhere.

INTERNET CAFES:
There are many Internet Cafes throughout Egypt and you should be able to find one close to wherever you are. Ask your agent or the Hotel front desk – some of the Deluxe and Luxury Hotels have their own Internet Cafes.  The price is quite reasonable usually in the range of $5-$10 per hour billed in 15 minute intervals.  

CELL-PHONES:
Cell-phones are used throughout Egypt and the reception is very good even in remote areas. The system used is GSM so check with your company if your own cell will work there, you may need to have it unlocked.

CELL-PHONE RENTALS:
We offer a cell-phone rental service for $6 US per day (subject to change). Incoming calls are free and calling cards can be purchased for outgoing calls. Prices are similar to those elsewhere. You must book this with us in advance in order for us to obtain a number for you to give to your colleagues or family prior to your departure.

MISCELLANEOUS:

UPGRADES OR ADDITIONAL SERVICES:
Our tours are designed to have no hidden expenses so there will be no surprises, we do encourage you to include any options before leaving home. However if after arrival you request changes or upgrade to flights etc., or participate in optional programs, or request services like obtaining films/batteries/water/medications or other items these services and or items must be paid for at the time or prior to the service being provided.

Please remember if upgrading to a flight instead of an overnight sleeper train, the price quoted for the upgrade reflects the Hotel accommodations, with breakfast, taxes and transfers for that night as well as the flight.

If you aren't sure of a price for a service or item, please clarify with the agent before agreeing to the service and before it is provided. Once service is provided you will be expected to pay for it.

This includes lost tickets or vouchers – if you lose them and we replace them then they must be paid for or alternative arrangements must be made. We take no responsibility for tickets you have lost.

Additional services can be paid in US or Euros or by signing a credit card authorization with a 3.5% admin fee to be charged through our Canada office.

REFUNDS:
Please note if there is cause for a refund for an unprovided service our Egypt office will endeavor to provide alternative services to compensate.  Your tour payment is made directly in Canada and we pay our suppliers in Egypt so it is difficult and time consuming to obtain refunds from Egypt for you after your return home.

The agents and guides are only familiar with your itinerary not the cost of your tour, therefore it is not appropriate to discuss your tour cost with them, Hotel staff or others travelers. Remember your cost is the foreigners cost not the local price and the Agents and Guides are not involved in any pricing and are not in a position to advise you or compare prices on your behalf.

If there is a discrepancy with the itinerary contact the Cairo office directly, if they cannot resolve it for you ask them to contact the Canada office for clarification and we will respond promptly. Any price discussions should be raised with us prior to your departure from home. If a discrepancy in your itinerary should arise and Egypt is not able to resolve it themselves or through contact with us then please contact us directly on your return and we will clarify the situation with Egypt and refund if the claim is valid.  

Please note as per our Tour Conditions there are no refunds for unused services or meals you choose not to take or are not able to take for medical reasons etc. We highly recommend that Travel/Medical Insurance be purchased prior to your departure.

BAGGAGE DELAYS:
Sometimes if a connection has been missed, or due to bad weather during your journey, baggage gets lost or delayed. Most airlines supply a cash amount upfront on arrival so you can purchase toiletries etc. They are also responsible for getting the luggage to you once it arrives.

However, If this should happen and in order not to spoil your tour and sightseeing and so you don’t have the inconvenience of calling airlines etc. our agents will assist in tracking your luggage for you. Once found and delivered to the airport, our agent swill do their utmost to assist in getting it to you.

Important Note: Please remember we did not lose or delay your luggage -  it is NOT appropriate or acceptable to take out your frustrations on our agent who is doing his best to assist you. This is a service we provide to save you further distress. If your luggage arrives in a damaged condition or is completely lost we ask that you contact the airline directly and resolve this with them.

DELAYED OR EARLY FLIGHTS:
Flights are sometimes delayed or you may miss a connection. On your final itinerary we have provided several contact numbers so you can phone us and we can re-arrange your arrival service.  It is important that you contact us if you missed a flight.

Delayed flights are tracked, but if a flight is early this is often unexpected and our agent may not immediately be there to meet you – if this should be the case, ask one of the many agents in the customs area to call our agent on his cell and he will make the appropriate arrangements with you.

ANIMALS:
In Egypt, Camels, Donkeys and Horses play a major role in the livelihood of many people. These animals consequently are usually very well cared for and in most cases are treated like family members.  Once in a while as with anywhere this may not be the case, and if you find yourself being asked to take a carriage ride or horse/camel ride etc. and you aren't comfortable with the way the animal is treated, please bring it to the attention of the guide so he can find you an alternative.

ABU SIMBUL:
Abu Simbul is a fascinating place, the site of the two great temples of Ramses the 2^nd that were moved during the making of the High Dam. Well worth seeing. Getting too and from Abu Simbul by air has become increasingly expensive and frustrating due to delayed flights and lack of time at the site. As a result we now offer Abu Simbul as a road trip. 

HOW IT WORKS:

By Road:
You will be picked up from your Hotel early in the morning approx. 4am. You will be given a boxed breakfast to take with you. The road trip is approx 3 hours so you have time to catch some sleep on route. Traveling by road the guide will go with you and after you have spent time at the site, approx 2 hours you will return by road to Aswan and your Cruise ship.

By Air:
This is more complicated. You will be picked up from your Hotel at approx 4am and transferred to the airport. You will be given a boxed breakfast to take with you. The guide does not fly with you as the cost of sending the guide would increase the cost of the tour considerably and the flights are often full and Egyptair is reluctant to have them take the space. Your guide will give your flight tickets and your entry fees.

When you arrive in Abu Simbul, to save time on your return please go to the check-in desk with your tickets so they will have your boarding passes ready for you to pick up.

There will be several buses outside the terminal all going to Abu Simbul Temples – you may get on any one of them that is not reserved for large groups.  On arrival at the site go to the ticketing booth and purchase your entry tickets.  Ask the ticket agent to direct you to the English speaking guide who will either be just inside the gate or down in front of the temple entrances.

They have their own guides on site in various languages so you need to find the English speaking ones. Any English speaking guide will do the interpretation which lasts about 10 minutes so if you miss one you can join another. The guides are not allowed inside the temples so they will give you all the info and direct you to go inside yourselves. Once you have had enough time to explore the temples and take your photos make your way back to a bus and back to the airport.

It is a confusing process, this is government controlled and unless we charged to have a private guide with you there is no other way to do it. We highly recommend the road option as this gives you more time and is a far more relaxed process.

CHARITABLE MAGAZINE/BOOK PROJECT:
In order to assist University Students, Schools, and Orphanages with Magazines and Books they can use in their education we are collecting and distributing English Magazines and Books. These are hard to come by and very expensive in Egypt.

If you have any space in your luggage and you wish to contribute they would be greatly appreciated. Your donations will assist in Education and our agent will be happy to accept them on arrival.

All Children’s books and any magazines that are not sexually explicit or of a religious doctrine are readily acceptable. Thank You for your consideration..

TIPS FOR TRAVELERS:

1. Don’t expect to find things as they are at home, as you have left home to find things different.

2. Don’t take things too seriously for a carefree mind is the cornerstone of a good vacation.

3. Don’t allow other tourists get on your nerves for you are paying good money to enjoy yourself.

4. Don’t worry or you will have little joy. Contact your Tour Agent and let them worry for you.

5. Don’t judge all of a country by one bad person or one bad experience.

6. Blessed are those who are patient for they enjoy themselves.

7. When in Rome (or anywhere else) do only somewhat as the natives do. Remember you come from a different climate and routine.

8. Treat your hosts with respect and you will be received as honored guests.

9. Ensure you carry a valid passport when entering and exiting a Country. Keep in a safe place at all times, it is said that a person without ID is a person in distress.

10. Pack half as many clothes as you need and take twice as much money as you plan on spending.

LAST BUT NOT LEAST - HAVE A GREAT TRIP

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